Description

Our client, the world's leading insurance brand, has announced a new strategic vision for 2025, together with all its subsidiaries worldwide. This strategy can be summarised in the following five points: human, global, strong, committed and winning.

Two values accompany this new strategy: corporate social responsibility and employee commitment.

The objective of the mission is:

• End-to-end incident management: timely restoration of critical services (SLA of 4 hours for critical incidents and 8 hours for major incidents)
• Evaluate business impacts and prioritise
• Communicate throughout the incident, mostly in English 
• Facilitate conference calls with trades and resolution groups 
• Triggering escalations and call-outs 
• Opening the crisis cells 
• Participate in the drafting of post-incident reports

Profile required

• 5-7 years experience in problem and incident management
• Fluent English (meeting facilitation in English)
• ITIL certified would be a plus
• Communicative and responsive
• Person who takes the lead in meetings, who will not step aside