Incident Manager (insurance)
Place : La Défense, France


Our client, the world's leading insurance brand, has announced a new strategic vision for 2025, together with all its subsidiaries worldwide. This strategy can be summarised in the following five points: human, global, strong, committed and winning.

Two values accompany this new strategy: corporate social responsibility and employee commitment.

The objective of the mission is:

  • End-to-end incident management: timely restoration of critical services (SLA of 4 hours for critical incidents and 8 hours for major incidents)
  • Evaluate business impacts and prioritise
  • Communicate throughout the incident, mostly in English 
  • Facilitate conference calls with trades and resolution groups 
  • Triggering escalations and call-outs 
  • Opening the crisis cells 
  • Participate in the drafting of post-incident reports

Profile required

  • 5-7 years experience in problem and incident management
  • Fluent English (meeting facilitation in English)
  • ITIL certified would be a plus
  • Communicative and responsive
  • Person who takes the lead in meetings, who will not step aside
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